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What information about you is collected?

Silvini, Ltd. company, with the registered office in Zdiby, U Louže 380, post code 250 66, Company ID No (IČ) 289 33 869, incorporated in the Commercial Register kept by the Municipal Court in Prague, section C, record 154066 (hereinafter referred to as “Silvini”) as the administrator collects the following information from you:

1)     Information provided by you

We receive and store the data entered by you on our website or provided by you in any other way, including e.g. you personally picking up your purchase order at our store. The provision of any kind of data is voluntary unless specified otherwise. However, in cases you decide not to provide some sort of information, it is possible we might not be able to reply or react to your query or request and you will not be able to use some or all our services. To make the picture complete, we state that the data we gain from you include your name, surname, delivery address, email and phone number for the transportation company and for the purposes of sending commercial communication.

2)     Automated information

We receive, and in some cases assess, certain data from every interaction with you. For example, like many other websites, we acquire certain data when you access the websites www.silvini.nl via your browser; these data include your IP address, type of your browser and operation system or date and time when you used our services. We can also collect data about clicks and about websites displayed to you. In case you are using a mobile device, we can collect the data which identify this device, data concerning the type of the device, its setting and characteristics, data on location, application failures and other system activities. 

3)      E-mail communication

If you provide us with your e-mail address, we can send you advertising and marketing materials by e-mail. In every e-mail sent to you, you will be offered an option to unsubscribe from receiving such advertising or marketing materials. If you do not wish to be sent these materials, you can inform us about this fact via our e-mail address: verkoop,silvini,com,verkoop[ZAVINAC]silvini.com.  In case of purchase order completion, you can also be sent an automatically generated e-mail confirmation, if you make any purchase transaction with us.

4)     Information from other sources

With the aim to increase the level of personalisation of our services (e.g. providing recommendations and special offers that we believe you may be interested in), we can obtain data from other sources and add them to the current data about you. In cases where it is necessary for us to be able to provide you with services, conclude or fulfil a contract with you or reply to your queries or requirements or react to them by taking certain measures, we can share the current data with third parties. We also use third parties for processing payments between the buyer and the seller. These service providers share the payment details with us so that we are able to manage your purchase orders and to make sure that everything is all right. 

Age limits: Silvini company does not collect any personally identifiable information from our websites from any persons known to be under 18 years of age. Silvini company can collect information from persons under 18 years of age within the registration process, however, always with a consent from their parent or custodian.

 

Why does our company collect and use your personal data?

The collected data are used in various ways. Your personal data can be used for the following purposes:

  1.       Compliance with legal obligations

As specified in item 1) Information provided by you, most of the personal data provided are required primarily for the compliance with legal obligations.

  1.       Concluding and fulfilling purchase contract

Your personal data are also used primarily for completion and administration of your purchase order and on its basis also for fulfilment of the contract between the operator and the consumer, which is crucial for our company as a provider of these services.

  1.       Marketing activities

Your data are used for marketing activities. These activities include mainly using your contact details for sending information on products and services connected with your visit of our online store www.silvini.nl, with creation of your purchase order or with setting up your user account. You can unsubscribe from this marketing communication quickly and easily at any time using the unsubscribe link which is included in every newsletter.

  1.       Further communication with you

In certain cases, we can contact you by e-mail, telephone or text message depending on the contact details provided by you. The communication you sent to us is also processed. This further communication may be realized due to the following reasons:

  1.       Processing of and replying to all of your queries concerning your purchase order.
  2.       In case when you do not complete your purchase order, we may send you an e-mail with a reminder that you have an unfinished order. We believe that this is a useful service as thanks to this service you can continue the commenced order and do not have to fill in your delivery details again.
  3.       If you use our services, we may send you a questionnaire or ask you to evaluate your experience with our company.

 

  1.       Improving our services

Personal data are also used for analytic purposes so that we were able to improve our services and experience of our customers, however, it is also used for testing purposes, for solving problems and improving the functionality and quality of our on-line services. Our main goal is to optimise our online platform and to adapt it to your needs so that its use is easy and comfortable for you.

 

Processing the data in the above specified way is performed on the following legal basis:

  1.       Fulfilment of the contract

It is necessary to use your data for the fulfilment of the contract you concluded with us. For example, if you use our services to make an on-line order, your data will be required for us to be able to fulfil our obligation and to prepare an order in performance of the contract with you.

  1.       Legitimate interests

Your data can be used for legitimate interests, such as ensuring of the most suitable content of websites and newsletters, and for administrative purposes, fraud detection and legal purposes.

  1.       Consent

If the personal data are used for direct marketing, we may ask for your consent. You can withdraw your consent at any time. You just need to send an e-mail to the address  verkoop,silvini,com,verkoop[ZAVINAC]silvini.com

 

 

With whom are your data shared and to whom are they passed?

In certain cases, our company can share your information with third parties, especially:

  1.       Third parties as personal data intermediaries

Your personal data may also be processed by third parties who may process the data e.g. for the purposes of sending marketing materials. These third parties are always bound with confidentiality agreements and may not use the information for any other purposes. These third parties include SW solution suppliers, newsletter system operators, accounting and transportation companies.

  1.       Competent authorities

Personal data are made available for compliance with legal obligations and law enforcement or if it is required by law or necessary due to the prevention, exposure and prosecution of fraud and crime. Personal data may be also made available to competent authorities to protect and defend our rights and assets or the rights and assets of our business partners.

 

How do we use cookies?

For the purposes of collecting data from you, we may use monitoring tools, such as cookies and search engine web signals. The information about the users is collected during the use of these websites. In this way, data may also be collected for us by third parties.

 

What safety measures are applied to protect your personal data?

In accordance with the European Union laws on data security, we apply adequate procedures to prevent any unauthorised access to personal data and their misuse. 

In order to protect and secure the personal data provided by you, we use the necessary business systems and procedures. We also use safety procedures, technical and physical restrictions for accessing personal data and their usage on our servers. Personal data are only accessible for the authorised staff working with these data.

 

How long do we store your personal data?

Your personal data are only kept for the necessary time, i.e. mainly to be able to fulfil the concluded contract and legal obligations. For the needs of archiving contracts (and possible claims that may arise from the contract even after its termination) and with regard to legal requirements, we keep the data for maximum of 10 years after the contractual relation is terminated. For the purposes of contract fulfilment and legal obligations, we can process the required personal data without the consent of the data subject.

The data in the database of persons who subscribed for sending of commercial communication will be kept until they withdraw their consent in accordance with the current legislation. In every commercial communication, the subscriber may unsubscribe from any further sending of such communication free of charge (by clicking on the relevant link). If you are registered in this database and you would like your data to be deleted from this database, kindly send us an e-mail to: obchod,silvini,com.

 

 

 

How can you check and monitor the personal data provided by you?

You are always entitled to access your personal data stored by us. You may also require a summary of these data by sending an e-mail to the below specified email address. In the subject of the e-mail, please write “Request for personal data” so that we were able to process your request as quickly as possible.

You may also contact us should you believe that your personal data stored by us are incorrect, should you think that we are not entitled to use your personal data any more or should you have any other queries concerning the use of your personal data or Privacy statement. 

If the processing of your personal data is based on a legitimate interest of the administrator (including direct marketing), you may raise an objection against this processing should it concern the objected purpose.    

 

Contact us by e-mail  verkoop,silvini,com,verkoop[ZAVINAC]silvini.com or by post at the address SILVINI s.r.o., Poděbradská 261/61a, 198 00 Praha 9 - Hloubětín, tel. +420 225 341 235. Your request will be handled in accordance with the applicable Czech legislation on personal data protection. 

 

Should you come to conclusion that your rights were breached in connection with our data processing, you can file a complaint at the Office for Personal Data Protection, with the registered office at Pplk. Sochora 27, 170 00 Prague 7, www.uoou.cz.